General Customer Service FAQ

Q. How far in advance do I need to arrive?
A. You should arrive 30 minutes before your scheduled show time to pick up tickets and get to the proper Exhibit hall or theater. There is no late seating for IMAX® or Planetarium shows.

Q. Do you allow cameras or video recorders?
A. Yes

Q. Do you allow strollers?
A. Yes

Q. Do you have wheelchairs?
A. Yes, but they are loaned out on a first come, first served basis and are often unavailable. Due to the high attendance at the exhibition, we cannot guarantee one will be available for your visit. If a wheelchair is critical to your enjoyment of our facility, we strongly suggest bringing your own.

Q. How long is an IMAX® show?
A. IMAX® shows are about 45 minutes in length. The theater seats 323. The shows are timed, and there is no late seating.

Q. How long is the Planetarium show?
A. Planetarium shows are anywhere from 25-40 minutes in length. The theater seats 40. The shows are timed and there is no late seating. Allow 15 minutes to walk from the Planetarium building to the Science Building.

MNS is an AAM accredited institution that is the result of the merger of the Dallas Museum of Natural History, The Science Place, and the Dallas Children's Museum, supported in part by the City of Dallas Office of Cultural Affairs, the Texas Commission on the Arts, and HP.