Frequently Asked Questions

1. When will I receive my membership cards?
10-14 business days after the purchase of the membership. On web purchases, please print your e-receipt which contains a Patron ID# and serves as a temporary membership card. For membership purchased at the Box Office, a temporary card will be issued at that time. Use your receipt or temporary card and your driver’s license to get your tickets from the Museum’s Box Office until your permanent card arrives.

2.  What is the difference between a Family membership and a Family Plus Membership?
A Family membership covers two adults and all children or grandchildren in the family 18 years of age and under. A Family Plus covers three adults and all children and grandchildren in the family 18 years of age and under.  

In addition, you receive two passes to MNS Exhibition Halls, IMAX, and Planetarium passes, reciprocal admission benefits at the Fort Worth Museum of Science and History and the Heard Natural Science Museum & Wildlife Sanctuary in McKinney, Texas, enrollment in the KIDS CLUB and a subscription to Smithsonian Magazine.

3. Can I put an additional adult or child on my membership?
All children in the family 18 years of age or under are automatically covered under a Family membership and above. Extra adults can no longer be added to a membership. However, if you view the different new, exciting membership levels we believe they will fit your needs.

4. Can I change the names on my membership?
Yes. Name change requests or change of address must be emailed to membership@natureandscience.org

5. What if I lose my member cards?
Email membership@natureandscience.org and note you have lost your cards and would like to have new cards issued. In the meantime, please present your driver’s license at the Museum Box Office.

6. If I purchase a membership at the box office or on-line, when may I begin using it?
Immediately! Upon web purchase utilize the e-receipt, which contains a confirmation code as well as your membership ID number. If you purchase your membership at the Box Office you will be given a temporary membership card at that time.

7. Is the membership good at other museums?
Your Nature & Science membership card will grant you free general admission to more than 200 museums that participate in the Travel Passport Program (ASTC) Log on to www.astc.org for a complete list.

8. What is the KIDS CLUB?
KIDS CLUB is a partnership between the Museum of Nature & Science, Dallas Children’s Theater, Dallas Museum of Art and the Dallas Zoo. You receive an invitation to four special events in a year and discounted admission on the above noted institutions.

9. What is the Bailey Society?
The Bailey Society is a forum for young professionals who wish to learn more about the natural and man-made world and to socialize with others interested in the environment, science and technology.

10. I would like to purchase a gift of membership?
You can purchase a Gift Membership via our online purchasing site. To purchase by telephone, please call 214.428.5555 x1461.

11. At what level do I receive the benefit of reciprocal membership to the Ft. Worth Museum of Science and the Heard Natural Science Museum & Wildlife Sanctuary?
Family Plus and above