General Customer Service FAQ
Q. How long will it take to see the Exhibit?
A. On average, it takes 1 hour to see the Exhibit.
Q. Why are we being given a specified entrance time for The Science of Spying exhibition? Do we have to rush through before the next group arrives?
A. In order to provide an enjoyable experience for all visitors, we need to control access to the exhibition, something like metering traffic. Once you are inside the exhibition, there is no need to rush and you can take your time.
Q. Will I be able to enter at my exact ticket time?
A. While we do not anticipate any wait times to enter, there is the potential that entry into the exhibition may be slightly delayed when we are at our busiest in order to provide the best experience inside the exhibition for all ticket holders. We very much appreciate your patience.
Q. How far in advance do I need to arrive?
A. You should arrive 30 minutes before your scheduled show time to pick up tickets and get to the proper Exhibit hall or theater. There is no late seating for IMAX® or Planetarium shows.
Q. Do you allow cameras or video recorders?
A. Yes
Q. Do you allow strollers?
A. Yes
Q. Do you have wheelchairs?
A. Yes, but they are loaned out on a first come, first served basis and are often unavailable. Due to the high attendance at the exhibition, we cannot guarantee one will be available for your visit. If a wheelchair is critical to your enjoyment of our facility, we strongly suggest bringing your own.
Q. How long is an IMAX® show?
A. IMAX® shows are about 45 minutes in length. The theater seats 323. The shows are timed, and there is no late seating.
Q. How long is the Planetarium show?
A. Planetarium shows are anywhere from 25-40 minutes in length. The theater seats 40. The shows are timed and there is no late seating. Allow 15 minutes to walk from the Planetarium building to the Science Building where The Science of Spying is on display.
The Science of Spying, an exhibition from 
scienceof.com